Marketplace of business applications focused 100% on customer experience; Rivet Radio leverages industry-leading Genesys Customer Experience Platform to deliver world-class solutions
Chicago – May 23, 2016 – Rivet Radio has launched News On Hold on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.
According to Forrester Research, 73% of callers say that valuing their time is the most important thing a company can do to provide great customer service. Rivet’s News On Hold product demonstrates appreciation by providing callers with engaging and informative bite-sized news stories during their hold time. News categories include headlines, arts and entertainment, technology, government and politics and more, and can be tailored by what a business wants its callers to hear.
“Genesys is founded on a history of collaboration and openness and with the AppFoundry we are launching a global call to action for partners to create world-class applications and solutions to help our customers take their customer experience to the next level,” said Merijn te Booij, Chief Marketing Officer at Genesys. “Companies like Rivet Radio are harnessing the power of the AppFoundry and the Genesys Customer Experience Platform in creative ways to help our customers differentiate through a single marketplace that addresses their unique needs.”
News On Hold keeps customers informed and entertained while they are waiting to speak with an agent, thereby reducing call friction. Simple to integrate, News On Hold has proven to extend caller hold time by +19% compared to alternatives including music or silence (Rivet NOH customer data, 2015). This can result in direct positive revenue impact and increased customer loyalty.
“Rivet Radio is proud to be a part of the Genesys Partner Network Program community. By teaming with Genesys experts, we can provide contact centers worldwide with a valuable tool to improve end user customer experience while keeping costs low,” said John MacLeod, CEO of Rivet Radio.
About Rivet Radio
Rivet delivers customized audio news and feature stories worldwide. Rivet creates, curates, manages and delivers award-winning dynamic content to millions of listeners through a proprietary platform, maximizing audio for the IoT. For more information and to download Rivet Radio visit www.RivetNewsRadio.com.