Callers can now hear the latest news headlines while they are on hold
CHICAGO, IL - November 09, 2015 – Rivet Radio, the smart audio platform, today announced its business partnership with enterprise communication solutions provider, MetTel. Rivet's bite-sized audio news is deployed in customer care centers, providing customers with a curated stream of top news headlines while they are on hold.
Rivet's smart audio content complements MetTel's existing suite of contact center solutions used by retail businesses across the nation. With the freedom to select from Rivet's extensive news categories and the frequency of updates during hold time, call centers can now provide a more valuable customer service experience for their customers.
"Whether you are on hold during a conference call or waiting for a customer care agent, dwell time continues to be an area for businesses to engage their customers through spoken word audio," said Alwar Narayanan, VP of Customer Innovation at Rivet Radio. "The customer engagement is very valuable, especially during customer service calls that can include multiple hold times within a single call. Our partnership with MetTel's contact center solutions demonstrates how Rivet's smart audio platform is used to increase customer engagement and satisfaction."
Rivet provides several solutions for businesses to create unique listening experiences with its award-winning spoken word stories. MetTel is Rivet’s second unified communications customer.
"MetTel has replaced the traditional canned hold music that most contact centers play to callers with Rivet's informative News on Hold service. While we strive to keep our customer hold times to a minimum, we also want to keep end users engaged and Rivet provides a great customer experience," said Don Keane, VP Marketing at MetTel.
Rivet’s topical news feed can also be heard during conference call hold times through InterCall, the world’s largest conference and collaboration services provider.
Rivet Radio, Inc.
Rivet Radio provides measurable, customizable, spoken-word audio that can be delivered to individuals globally and across platforms. Rivet's platform is powering the global Audio of Things for millions of listeners across consumer and business applications. It's radio reimagined.
MetTel is a leading provider of customized, integrated and managed communications solutions for enterprise customers. By converging all communications over a proprietary network, MetTel enables enterprise companies to easily deploy and manage technology-driven voice, data, wireless and cloud solutions nationwide. With one of the most comprehensive offerings, the highest quality customer care and project management and the ability to help manage, maintain and secure your communications needs, our portfolio of customer-centric solutions boosts enterprise productivity, reduces costs and simplifies operations. Combining customized and managed communication solutions with a powerful platform of cloud-based software, the company’s MetTel Portal® enables customers to manage their inventory, usage, spend and repairs from one simple, user friendly interface. MetTel is a PCI DSS V3.0 Level 1 compliant solution provider. MetTel was founded in 1996 and is headquartered in New York City. For more information visit www.mettel.net or contact us at 877.963.8663. MetTel. Smart Communications Solutions.™