News On Hold
Reduce call abandonment. Rivet’s bite-sized stories make it easy for customers to stay informed while they are waiting to be connected with another party.
Engage customers with short, interesting news stories that will enhance their wait time.
News On Hold will keep customers informed and entertained while waiting to speak with an agent, which can lead to positive customer service relationships and increase customer loyalty.
News On Hold provides fresh national and world news content that will make them want to dial-in early and stay on until the call begins.